Cancellation and Refund Policy
Thank you for choosing Ajit Creative Arts. We value your business and are committed to providing you with the highest quality products and services. Please review our Cancellation and Refund Policy below:
Cancellation Policy
- Custom Orders: For custom orders, cancellations are only accepted within 2 days of the order placement. Once the creation process has begun, cancellations will not be accepted.
- Non-Custom Orders: Non-custom orders can be canceled up to 2 days before the scheduled delivery or pickup date.
Refund Policy
- Custom Orders: Refunds for custom orders will only be issued if the final product does not meet the agreed-upon specifications or if there is a significant delay in delivery that cannot be resolved.
- Non-Custom Orders: Refunds for non-custom orders will be issued if the product is damaged or defective upon delivery.
Refund Process
- Contact Us: If you wish to request a refund, please contact us within 3 days of receiving the product.
- Provide Details: Provide your order number, reason for the refund, and any relevant documentation (e.g., photos of damaged products).
- Processing: We will review your request and process the refund within 7 business days. Refunds will be issued to the original payment method.
Please note: Shipping costs are generally non-refundable, unless the product is damaged or defective due to our error.
For any further questions or concerns regarding our Cancellation and Refund Policy, please do not hesitate to contact us.